Terms of Sale
Refund Policy
File Requirements
Turnaround Times
Changing files
Complaints
Delivery
Imdemnification
Proof
Sales Tax

Terms of Sale

Full payment, including shipping and handling is required with order. No work will proceed until payment is received. No refunds are given once order has been verified. back to top

Proofs

If you choose from our standard selections online, you will receive an online proof within 24 hours. You are 100% responsible for the accuracy of your layouts. Please proof read all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office.

Impress GDP, Inc. will reproduce color from submitted transparencies, slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is not guaranteed unless you opt to have a Color Matchprint. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent. back to top

Refund Policy

All sales are final. No refunds are available on orders unless files have not been sent to press and refund is requested the same business day. back to top

File Requirements

All images, after being enlarged or reduced for reproduction, will crop approximately 1/16” to 1/8” to allow for bleed. See the Design Tips Page to downlaod blank templates and also for more details. We cannot process orders that do not meet our file requirements. back to top

Turnaround Times

Turnaround time begins when we send your order to press. If you request a proof, turnaround begins when we receive approval on the proof. Allow additional business days for delivery based on the shipping method you selected.

Business days are Monday through Friday. Saturdays, Sundays, and Holidays are not calculated into the turnaround time.

Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not meet our file requirements, your job status will be put “On Hold” and your turnaround time will be reset.

For jobs that do not have complete digital source files, and need to be designed, turnaround will begin when we have an approval to print, not from when the order is first submitted.

Impress GDP, Inc. assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. back to top

Changing Files Once Sent to Press

Once a job has been “sent to press” , no changes can be made to the artwork, job characteristics, or turnaround time. If the order has not yet gone to press, the sole remedy available is to cancel the order, pay the cancellation fee and place a new order. Cancellation fees may vary. back to top

Indemnification

The customer will indemnify and hold harmless the printer, Impress GDP, Inc., from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.

You certify that you own the rights to use the image(s) being reproduced on your order. back to top

Delivery

Impress GDP, Inc. assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Orders shipped by Air Cargo must be picked up at the airport! Delivery to your door is not included or available when you select Air Cargo. Air Cargo shipping charges are COD. back to top

Complaints

All complaints must be made within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we need to receive the samples of the defects/errors before we would rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is. back to top

Sales Tax

All California orders are subject to sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us before your account is flagged as tax exempt. back to top